Refund Policy

1. Overview

We want you to be confident when subscribing to SciReader or purchasing credit packs. New subscriptions are eligible for a full refund within 14 days of your initial purchase, and unused credit packs are eligible for a full refund within 14 days of purchase. Credits that have already been spent are non-refundable because they cover third-party AI model usage that has already been incurred.

All SciReader purchases are processed by Paddle, our Merchant of Record. Approved refunds are issued through Paddle back to the original payment method used at checkout.

2. Subscriptions

• Initial subscription purchase (14-day refund window) — If you are not satisfied with your new monthly or annual subscription, contact us within 14 calendar days of your initial purchase for a full refund.
• Unintended renewals (7-day grace window) — If a subscription renews automatically and you did not intend to renew, contact us within 7 calendar days of the renewal charge. Provided you have used little or none of the new billing period’s credit allowance, we will refund the renewal charge in full.
• Mid-cycle cancellations — Outside the windows above, we do not offer pro-rata refunds for partially elapsed billing periods. When you cancel a subscription, automatic renewal is stopped immediately and your plan remains active until the end of the current paid billing period.

3. Top-Up Credit Packs

• Unused credit packs — Eligible for a full refund within 14 calendar days of purchase.
• Partially used credit packs — Within 14 calendar days of purchase, we can refund the unused portion calculated from the remaining credits in that pack (before any promotional discount and excluding applicable tax).
• Spent credits — Credits that have already been consumed by AI assistant requests are non-refundable.

4. Statutory Consumer Rights

If you are a consumer residing in the European Union, the United Kingdom, or another jurisdiction with mandatory statutory withdrawal rights for digital purchases, you have a 14-day legal right to withdraw from a transaction unless you have expressly consented to immediate performance of the digital service. Nothing in this Refund Policy limits your mandatory statutory rights; where this policy is more generous than applicable law, this policy applies.

5. Non-Refundable Circumstances

Refunds are not provided for:

• Credits that have already been spent.
• Accounts suspended or terminated for a material breach of our Terms of Service (such as account sharing, automated scraping, or payment fraud).
• Repeated refund requests across multiple billing cycles or credit pack purchases that indicate abuse of the refund policy.
• Requests submitted after the applicable 14-day or 7-day refund windows described above.

Purchases made at a promotional or discounted rate are refunded based on the actual amount paid.

6. How to Request a Refund

To request a refund, email us at feedback@scireader.com from the email address associated with your SciReader account, or use the support link in the receipt emailed to you by Paddle. Including your Paddle order or receipt number helps us process your request faster.

We review and respond to refund requests within 2 business days. Once approved, the refund is submitted to Paddle immediately and typically appears on your bank or card statement within 3 to 10 business days.

If you notice an unexpected charge, please contact us before filing a credit card chargeback—bank disputes automatically freeze the associated account for several weeks while under investigation, whereas we can resolve refund requests directly within a couple of days.

7. Contact

If you have any questions about this Refund Policy or a billing charge, please contact us at feedback@scireader.com or visit our Contact page.